1. About SellerShield

SellerShield is an independent community platform that helps online sellers — particularly those selling on Etsy and Shopify — identify potentially predatory subscription services, token exhaustion schemes, and unfair billing practices. We are not affiliated with any of the services listed on this platform.

2. Nature of our information

All risk ratings, summaries, and trap labels on SellerShield are:

• Based on community-submitted reports from sellers sharing their genuine experiences
• Supplemented by research and analysis conducted by our team
• Opinions and assessments, not statements of verified legal fact
• Subject to change as services update their practices

We make reasonable efforts to ensure accuracy but cannot guarantee that all information is current or complete. Listings carry a "last reviewed" indicator where possible.

3. Company responses

Listed companies may submit a response to their listing by contacting us at hello@sellershield.io. Responses are published as received and clearly labelled. SellerShield does not endorse, verify, or accept liability for company responses. Publishing a response does not alter the community rating unless our team independently reassesses the listing.

4. User submissions

By submitting a report to SellerShield you confirm that:

• Your report is based on your genuine personal experience
• You are not submitting false, defamatory, or malicious content
• You grant SellerShield a licence to publish your report on the platform
• You understand that SellerShield may edit reports for clarity or remove them if they breach these terms

We reserve the right to remove any submission that we believe is false, misleading, or submitted in bad faith.

5. No professional advice

Nothing on SellerShield constitutes legal, financial, or professional advice. If you believe you have been the victim of fraud or unfair trading practices, we encourage you to seek independent legal advice or contact your relevant consumer protection authority.

6. Limitation of liability

To the maximum extent permitted by law, SellerShield and its operators accept no liability for any direct, indirect, or consequential loss arising from use of this platform or reliance on information published here.

7. Governing law

These terms are governed by the laws of Tasmania, Australia. Any disputes will be subject to the jurisdiction of the courts of Tasmania.

What information we collect

SellerShield collects minimal information. When you submit a report we collect:

• The service name and domain you are reporting
• The platform (Etsy, Shopify, etc.)
• Your written description of your experience
• The date and time of submission

We do not collect your name, email address, or any identifying information unless you choose to include it in your report text. We do not require account creation to use the platform.

How we use your information

• To publish community reports on the SellerShield platform
• To improve the accuracy of our service directory
• To identify patterns in predatory subscription practices

We do not sell your data. We do not use it for advertising. We do not share it with third parties except where required by law.

Data storage

Reports are stored securely using Supabase, a hosted database service with servers in the Asia-Pacific region. Data is retained for as long as the platform operates. You may request deletion of a report you submitted by contacting us at hello@sellershield.io.

Cookies and tracking

SellerShield does not use tracking cookies, advertising pixels, or third-party analytics. We use Google Fonts which may set a cookie — this is the only third-party service we use.

Your rights

Under Australian Privacy Law and GDPR (for users in the UK and EU) you have the right to:

• Request access to data we hold about you
• Request correction or deletion of your data
• Object to how your data is used

To exercise these rights contact us at hello@sellershield.io.

AI checker

When you use the AI "Check Before You Buy" feature, the service name or URL you enter is sent to Anthropic's Claude API for analysis. This data is processed according to Anthropic's privacy policy. We do not store the queries you submit to the AI checker.

For sellers: reporting inaccurate information

If you believe information about a service on SellerShield is inaccurate, outdated, or unfair, you can:

• Contact us at hello@sellershield.io with the subject line "Correction request"
• Include the service name, the specific information you believe is inaccurate, and any evidence supporting your correction
• We aim to review all correction requests within 14 days

For companies: responding to your listing

If your company is listed on SellerShield and you wish to respond, we actively encourage this. A fair and transparent platform includes the company's perspective. To submit a response:

• Email hello@sellershield.io with the subject line "Company response — [your company name]"
• Include your response (maximum 200 words)
• Confirm you are authorised to respond on behalf of the company
• Responses will be published on your listing page within 7 days

If your company has made significant changes to address the concerns raised — such as improving cancellation processes or clarifying pricing — please include details and any supporting evidence. We will reassess your listing accordingly.

Removal requests

We take removal requests seriously but will not remove listings simply because a company objects to being listed. We will consider removal where:

• The information is demonstrably false and evidence is provided
• The company no longer operates
• Significant verified changes have been made that address all concerns raised

We do not accept payment for removal or alteration of listings.